Privacy Policy

Last updated: April 16, 2026

This Privacy Policy describes how Manni AI ("we," "us," or "our") collects, uses, and shares your personal information when you use our website, products, and services (the "Services"). We are committed to protecting your privacy and handling your information responsibly, in accordance with applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. Who we are

Manni AI provides an AI-powered receptionist service for small businesses. We are based in British Columbia, Canada. For questions about this Privacy Policy or your information, contact us at hello@manniai.com.

2. Information we collect

Information you provide

• Account and business details: name, email address, phone number, business name, business hours, and service descriptions you provide when signing up or during onboarding.
• Payment information: processed securely by our payment provider. We do not store full credit card numbers on our systems.
• Communications: any messages, support requests, or feedback you send us.

Information collected from calls handled by Manni

• Caller phone numbers and call metadata (time, duration, outcome).
• Call transcripts and summaries generated from conversations between callers and the AI.
• Call recordings (optional): if you enable call recording, we store audio recordings of calls. You can disable this feature at any time.

Information collected automatically

• Basic technical information from your visits to our website (IP address, browser type, pages visited) for security and analytics purposes.

3. How we use your information

We use the information we collect to:

• Provide, operate, and improve the Services;
• Process and handle incoming calls on your behalf;
• Send you call summaries and notifications;
• Process payments and manage your account;
• Communicate with you about your account, support requests, or service updates;
• Monitor and improve the quality and accuracy of our AI;
• Prevent fraud, abuse, or security incidents;
• Comply with legal obligations.

4. Call recordings and disclosure to callers

Under Canadian law, calls handled by Manni AI may be recorded with one-party consent — meaning that you, as our customer, consent to recording by using the Services. However, we recommend (and can help you configure) a brief disclosure at the beginning of each call so that callers are informed their call is being handled by an AI system and may be recorded. You are responsible for ensuring that any call recording complies with applicable laws in your jurisdiction and the jurisdictions of your callers.

5. How we share your information

We do not sell your personal information. We share information only in these circumstances:

• Service providers: we use trusted third-party providers for telephony, AI processing, email delivery, payment processing, and cloud infrastructure. These providers only access the information they need to perform their services and are bound by contractual confidentiality obligations.
• Legal requirements: we may disclose information if required by law, court order, or to protect the rights, property, or safety of Manni AI, our customers, or others.
• Business transfers: if Manni AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

6. Where your information is stored

Your information may be stored and processed in Canada, the United States, or other countries where our service providers operate. We take reasonable steps to ensure that your information receives an adequate level of protection wherever it is processed.

7. How long we keep your information

We keep your personal information for as long as your account is active and for a reasonable period afterward to comply with our legal and business obligations. Call transcripts, summaries, and recordings are retained according to your account settings and our standard retention periods. You can request deletion of your data at any time by contacting us.

8. How we protect your information

We use industry-standard security measures to protect your information, including encryption in transit, access controls, and secure infrastructure. However, no system is perfectly secure, and we cannot guarantee absolute security. If we become aware of a security breach that affects your information, we will notify you and relevant authorities as required by law.

9. Your privacy rights

Under PIPEDA and BC PIPA, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information (subject to our legal obligations);
• Withdraw your consent to our processing of your information (which may limit our ability to provide the Services);
• File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

To exercise any of these rights, email us at hello@manniai.com. We will respond within 30 days.

10. Children's privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. For material changes, we will notify you via email or a notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

12. Contact us